Returns Policy - Products
Products that are purchased from our site kosmima-tziortzis.gr can be returned within 14 days.
The products must be in their original package and not be used.
Products without their original package or damaged in any way won’t be accepted.
Shipping and delivery cost of an exchanged product is charged on the customer.
You can send back the product you wish on your account and by any courier company you wish.
In case you receive a defective or damaged product we will replace it with a same or similar to it product without extra charges.
You must inform us, though, sending us an email to our mail address (sales[at]kosmima-tziortzis.gr) in order to send you instructions on how to return the defective product.
If the product is unavailable we can replace it with another product of your choice at the same price.
Money refund is not possible.
You can not return a product which has been designed for you under a specific order.
For any question or problem you have you can contact us by sending us an email to our mail address (sales[at]kosmima- tziortzis.gr).
Thank you very much. We will be pleased to serve you the best way we can.